Since we live in a world of digital transformation, we pay attention more to the user satisfaction with their systems. But, in most cases, we forget the end user. Digital testing is not a term which is totally unaware by a software tester who has an experience of doing agile testing. Because while doing agile, you go through a lot of digital testing features. The term ‘digital testing’ came from digital transformation era. Digital testing is becoming more relevant than ever as the business processes are going more digital.
Digital testing covers many areas. These are some of them :
- Consistency in the system: if an end user opens a modal window and can close that window by clicking an ‘x’ or a cancel button, but in another place an ‘x’ on modal window invokes another modal window. It is certainly not a good practice.
The system/product quality has a close relationship with digital testing. Many systems failures or goings down depend on our apathy of thinking about why we create a system, concentration on the business process and the end user.Coverage of end-user prospects: it means that the end user can use the system in different ways. sometimes what can look as a workaround for you can be the main way for the user to reach his goal.
- Ease of use of the system for the end user: for example, sometimes user registration or password reset flow can look very easy to implement, but it can be very hard to use.
- System error feedback to the end user: imagine an API goes down and as an end user you get nothing when sending the request. Full error handling would be easier now.C
- Coverage of end-user prospects: it means that the end user can use the system in different ways. sometimes what can look as a workaround for you can be the main way for the user to reach his goal.
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